This session introduces a practical, human-centred approach to leadership in higher education, grounded in the idea that real transformation happens through everyday dialogue. Drawing on research and lived institutional experience, it offers a simple yet powerful framework and reflective tool that helps leaders navigate complexity, build trust, and move change forward, whether in classrooms, committees, meetings, or campus-wide initiatives.

• The Dual-Lens Framework, looking at how a conversation is experienced and what it is meant to accomplish

• The Conversation Reflection Compass is a reflective tool for use before or after important conversations

• Real higher-education scenarios, from curriculum discussions to workload meetings and shared governance

Amid constant disruption and growing pressure to move faster, leaders often focus on outcomes over understanding. This session offers a different perspective, one that sees conversation as the space where insight emerges, trust is built, and direction becomes shared.

Participants leave with practical insights to strengthen influence, deepen engagement, and lead with greater clarity and intention.